Bush Flight Code of Ethics

Code of Ethics

This Code applies to Caneflight Enterprises Pty Ltd including owners, directors, management and employees (collectively referred to as "the Operation"). Caneflight Enterprises Pty Ltd operates Bush Flight and Reef Flight.

All appropriate licences and insurances are current and other legal obligations have been satisfied.

The Operation shall inform Tourism Council Western Australia at either local or national level of non-compliance with the Code.

Customer Relations

• The Operation acknowledges its responsibilities to meet the reasonable expectations of all customers to the best of its ability.
• Customers include any individual or business desirous of using or receiving the goods or services of the Operation.
• The Operation shall endeavor to treat all customers equally.
• The Operation reserves the right to change its goods and services to meet the expectations of its customers.
• The Operation is responsible for all of its advertising and promotional activities.
• All advertising and promotional activities shall reflect the true picture.
• At the time of entering the transaction or purchasing the goods and/or services customers will be informed of all the terms and conditions of the contract including the terms of payment and any cancellation conditions. The Operation will adhere to those terms and conditions.
• All reasonable customer concerns and queries will be fairly and amicably dealt with as soon as practicable. The decision of any mediator who may be employed will be final and binding.
• The Operation will, so far as is reasonably able, present its goods and services in the best possible way.
• The Operation will exercise all reasonable care to address customers' safety and comfort.
• So far as is practicable the Operation will take all reasonable measures to ensure that all plant, equipment and products are in good working order.